Shipping Policy
At TrendTrove.pk, we aim to provide a seamless shopping experience by ensuring reliable and timely delivery of your orders. Please read our shipping policy to understand our shipping process, timelines, and costs.
1. Shipping Locations
- We currently deliver across Pakistan.
- International shipping is not available at the moment.
2. Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and public holidays).
- Orders placed after business hours will be processed the next working day.
3. Estimated Delivery Time
- Standard Delivery: 3-7 business days, depending on location.
- Express Delivery: 1-3 business days (available for select locations at an additional cost).
- Delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or courier delays.
4. Shipping Charges
- Standard shipping charges are calculated at checkout based on the delivery location and order weight.
- Free shipping may be available on orders above a certain amount (as per promotional offers).
- Additional charges may apply for express or remote area deliveries.
5. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email or SMS.
- You can track your order on our website using the provided tracking number.
6. Delivery Attempts & Address Accuracy
- Our courier partners will attempt delivery twice before returning the package.
- Please ensure that your shipping address and contact details are accurate to avoid delays.
- If a delivery fails due to incorrect address details, re-shipping costs will be borne by the customer.
7. Damaged or Missing Items
- If you receive a damaged or incomplete order, please contact our support team within 48 hours of delivery.
- We may require photo evidence of the damaged item for verification.
8. Undelivered Orders
- If an order is lost in transit, we will investigate and offer a replacement or refund.
- If an order is marked as delivered but not received, please check with neighbors or your local courier office before contacting us.